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What Should You Do After Receiving a Letter of Demand?

Updated: Oct 30

Receiving a letter of demand can be unsettling, especially if it comes unexpectedly. A letter of demand is a formal request from a creditor or their lawyer for payment of an outstanding debt. If ignored, it could lead to legal proceedings.


Understanding how to handle this situation is critical to avoid further financial and legal complications. In this article, we will explore the key steps to take after receiving a letter of demand, how to verify its legitimacy, and the best course of action to protect your interests.


What Should You Do First When You Receive a Letter of Demand?

The first and most crucial step after receiving a letter of demand is to read it thoroughly. This may seem straightforward, but many people either panic or disregard the letter without fully understanding the content. The letter will typically include details about the debt, such as the amount owed, the deadline for payment, and instructions for how the debt should be settled.


You must pay close attention to the specific demands made, as well as any legal terminology used. Ensure that you understand the timeframe given for repayment or response. Ignoring this could result in the matter escalating to court, with added legal costs and stress.


How Can You Verify the Debt Listed in a Letter of Demand?

Before taking any further action, verify that the debt listed is correct. Errors can occur, and it is important to ensure that you are not being asked to pay a debt you do not owe. Cross-check your financial records to confirm the validity of the claim.


If necessary, reach out to the creditor or their lawyer to request additional information or clarification. This is your right under Australian law, and creditors are generally obliged to provide this information if requested.


If you find discrepancies, this would be the time to highlight them in your formal response. If the debt is indeed valid, it is essential to understand your obligations.


What Should You Do If You Can’t Afford to Pay the Debt?

After verifying the debt, assess your financial situation. Can you pay the debt in full by the deadline? If not, you have a couple of options. Many creditors are willing to negotiate payment plans, especially if they believe they are more likely to receive the debt this way. Propose a payment plan or settlement arrangement if full repayment is not feasible.


Make sure that any agreements reached are documented in writing, with clear terms regarding payment amounts and deadlines. Not only does this protect you legally, but it ensures that both parties are clear on their expectations.


When Should You Seek Legal Advice After Receiving a Letter of Demand?

Seeking legal advice is essential if you're unsure about how to proceed, particularly if the debt is substantial or if you plan to dispute it. A lawyer can explain your rights and obligations and may assist in negotiating with the creditor.


They will also be able to advise you on whether the letter of demand complies with legal standards, as it must meet certain criteria to be enforceable under Australian law.

For example, in Australia, a letter of demand should clearly state the amount owed, why it is owed, and the steps that will be taken if the debt is not paid within a specified time period.


Failing to include this information could mean that the creditor has not fulfilled their legal obligations, which may provide grounds for a legal defence if the matter goes to court.


What Should You Include in Your Formal Response?

Once you have verified the debt and assessed your financial situation, it’s time to respond formally to the letter of demand. Your response should be professional, well-documented, and sent within the timeframe specified in the letter. In your response, you should:


  • Acknowledge receipt of the letter.

  • Confirm or dispute the validity of the debt.

  • Propose a solution (such as full payment, a payment plan, or a counter argument if you believe the debt is incorrect).


This response should be sent to the creditor or their lawyer in writing. Always keep a copy of your correspondence for your records.


Can You Negotiate a Settlement or Payment Plan?

If you are unable to pay the full amount requested, it’s in your best interest to open negotiations with the creditor. Most creditors prefer to avoid court proceedings, which can be costly and time-consuming. Proposing a payment plan or lump-sum settlement could lead to a mutually agreeable outcome.


When negotiating, ensure all terms are agreed upon in writing. The settlement should include details such as the total repayment amount, payment frequency, and any applicable deadlines. This will help to avoid any misunderstandings or disputes in the future.


What Records Should You Keep When Handling a Letter of Demand?

It is essential to maintain detailed records of all interactions regarding the letter of demand. This includes:

  • The letter of demand itself.

  • Your response.

  • Any correspondence between you and the creditor.

  • Documentation of payments made (if applicable).

  • Any legal advice received.

These records may be necessary if the matter escalates to court or if there is any dispute over the payment or settlement.


What Should You Do If the Matter Escalates to Legal Proceedings?

If a resolution cannot be reached, and the creditor decides to pursue legal action, it’s important to be prepared. Legal proceedings can be stressful and expensive, so seeking expert legal advice is crucial. Your lawyer will guide you through the process and help you develop a defence strategy if necessary.


In Australia, court action generally begins with the creditor filing a Statement of Claim, which you will need to respond to within a set time. Your lawyer can help draft a response and prepare for any court appearances. Being proactive at this stage can significantly affect the outcome.


Table: Steps to Take After Receiving a Letter of Demand

Step

Description

Action

1. Read the Letter

Review the letter thoroughly to understand the details, including deadlines and payment demands.

Take note of important dates and requirements.

2. Verify the Debt

Confirm that the debt is accurate and valid.

Cross-check your records or request further information.

3. Assess Financial Status

Evaluate if you are financially capable of fulfilling the demand or need to negotiate.

Determine if you need a payment plan or settlement.

4. Seek Legal Advice

Consult a lawyer to understand your legal position and options.

Engage a legal professional.

5. Respond Formally

Write a formal response acknowledging the letter, outlining your position.

Send a response letter within the stipulated deadline.

6. Negotiate if Necessary

Propose a payment plan or settlement if you cannot meet the full demand.

Ensure agreements are in writing.

7. Keep Records

Maintain accurate records of all communications and documents related to the demand.

Store all relevant paperwork and emails.

8. Prepare for Legal Action

If a settlement isn’t reached, prepare for potential legal proceedings.

Stay in contact with your lawyer for advice.

Australian Legal Requirements for Letters of Demand

In Australia, a letter of demand must meet certain legal requirements to be valid. According to legal resources, a valid letter of demand must include:

  • The creditor’s name and address.

  • A clear and concise description of the debt.

  • The amount owed and the deadline for payment.

  • The consequences of non-payment (such as legal action).

A letter that does not meet these requirements may not be enforceable in court. This is why it’s important to consult with a lawyer if you receive a letter of demand, to ensure that all legal requirements are met and that your rights are protected.


For assistance with handling letters of demand or any legal queries, consider reaching out to Arida Lawyers for legal advice and representation.

 

References:

  1. Australian Government's MoneySmart – Debt recovery and debt disputes: MoneySmart Debt Disputes

  2. The Law Handbook – Debt and Debt Recovery: The Law Handbook Debt Recovery

  3. Australian Competition and Consumer Commission (ACCC) – Debt collection guidelines for creditors and collectors: ACCC Debt Collection.


6 FAQs about Handling a Letter of Demand

  1. What is a letter of demand?

    A letter of demand is a formal written request from a creditor asking for payment of an outstanding debt. It typically outlines the amount owed, the reason for the debt, and a deadline for payment.

  2. What happens if I ignore a letter of demand?

    Ignoring a letter of demand can lead to further legal action, including court proceedings. This could result in additional costs and damage to your credit rating.

  3. Can I negotiate the debt amount or repayment terms?

    Yes, it is often possible to negotiate a settlement or payment plan with the creditor, particularly if you are unable to pay the full amount at once.

  4. Should I consult a lawyer after receiving a letter of demand?

    Consulting a lawyer is advisable, especially if the debt is significant or you believe the letter contains inaccuracies. A lawyer can help you understand your legal rights and obligations.

  5. What should I include in my response to a letter of demand?

    Your response should acknowledge receipt of the letter, confirm or dispute the debt, and propose a solution such as full payment or a payment plan.

  6. What should I do if the creditor takes legal action?

    If legal action is taken, seek legal advice immediately. Your lawyer can help you prepare a defence and navigate the court process.


This article provides general information relevant to our expert services. It is not legal advice and should not be relied upon as such. If you are seeking legal advice, you should contact us for a free initial consultation.

 

Liability limited by a scheme approved under Professional Standards Legislation.

 

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